Please read our Terms and Conditions before continuing to the next screen. We made sure to write it out in a simple way, our goal is for our clients to completely understand. If you have any questions about this, please contact us.

The terms and conditions below apply to all coaching and mentoring services provided by You&I Talk (“Owner, Motivational specialists, Life coaches”), to any individual or organization (“the client, You, your, you’re”) and constitute the contract for the service to be provided by You&I Talk for the client. The term “motivation specialist, life coach” as here used covers life coaching, personal coaching, personal development, and emotional support for clients and where applicable includes mentoring or supervision services provided for clients, coaches or others.

In the spirit of good practice, when you are purchasing coaching and other services from  You&I Talk, we ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.

All coaching services and communication, email or otherwise, delivered by You&I Talk, as well as information on this website (youanditalk.com) are meant to help you work through the hardships in your life, and help you realize you have the strength to overcome any obstacle in your life. How to find the problem, to come to terms with it, and to overcome it in order to move forward into happiness, well-being and abundance. Coaching is not a substitute for professional mental health care or medical care.

The term ‘coaching’ as used here covers life coaching and personal coaching, but it also extends to personal development and emotional support for clients.

You&I Talk is continually striving to ensure the standard of service they provide to its clients remains excellent. At the end of the coaching process, or series of coaching sessions.

Coaching Disclaimer

In committing to life coaching with You&I Talk, you acknowledge the following:

• You understand that the coaching services you will be receiving from your Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You also understand that your Coach is not acting as a mental health counselor or a medical professional.

• For legal purposes, you understand that coaching is currently an unregulated industry and that your Coach is not “licensed “ by any United States body even though the sessions may take place in the United States or elsewhere. 

• You understand and agree that you are fully responsible for your well-being during your coaching sessions and subsequently, including your choices and decisions.

• You understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and you will not use it in place of any form of therapy.

• You understand that all comments and ideas offered by your Coach are solely for the purpose of aiding you in achieving the defined goals you create with your Coach. You have the ability to give your informed consent, and hereby give such consent to your coach to assist you in achieving such goals and understand that results are not guaranteed.

• You understand that to the extent our work together involves personal development, career or business, your Coach is not promising outcomes included but not limited to trauma recovery, personal introspection, increased personal happiness, career progression, profitability and/or business success.

• You understand You&I talk are not legal professionals. We do not give any type of legal advice. 

Data Protection

You understand that your Coach will protect your information as confidential unless you state otherwise in writing. If you report child abuse, elder abuse or neglect or threaten to harm yourself or someone else, you understand that necessary actions may be taken and your confidentiality agreement may be limited in this capacity. Furthermore, if your Coach is ordered by a court to provide information or to testify, they will do so to the extent the law requires.

Data Security

You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Skype and any other technology.

Waiver

You hereby release, waive, acquit and forever discharge You&I Talk,  your Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by your Coach as a result of the advice given by your Coach or otherwise resulting from the coaching relationship contemplated by this agreement.
You further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to you to sign this agreement. This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents.

Terms & Conditions

The coaching schedule will be arranged between the Coach and the client and can be booked in advance. The Client can pick the frequency of the sessions with You&I Talk’s available plans. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.
In return for the fees payable by the client (or by a third party on their behalf), You&I Talk agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).
The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions the client can contact You&I Talk to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.

Format of Sessions

Sessions are by phone either via Google meet, Email, FaceTime audio, WhatsApp audio, Whatsapp chatting, texting, or by phone. You&I Talk is open to other formats by mutual agreement. You&I Talk is responsible for ensuring that Motivational Specialist/Life coaches are available for consultation at agreed times.
The length of the sessions will be one hour. The client will pick the date and time of the first session. After the first session, You&I Talk and the client will pick the day and time for the next session together that works best for the client. After each session, You&I Talk and the client will schedule the next session. Clients will get an email of  the date for each session. Sessions may over-run by mutual agreement and paid for retrospectively, but only if the Coach has no commitments immediately following the session. Once all sessions have been completed. You&I Talk and the client will discuss if client would like to do another paid plan or decide not to do another plan. If the client decides to do another paid plan, the client will pay for the sessions up front as before. If the client decides not to do any more sessions once we have completed the paid sessions, You&I Talk will send an invoice/email to the client that all sessions have been completed and the client does not want another paid plan unless they sign up again. 

Session Fees

You&I Talk current fees are stipulated on the website and made clear at the time of booking. You&I Talk  reserves the right to change these from time to time. Any payments for sessions paid in advance are honored even if prices have risen between the point of booking and the time of session.

Dates and Times of Sessions

The date and time of the first session and any subsequent session will be registered on the online agenda  maintained on the website. You&I Talk agrees to maintain his availability to match that presented by the website, and to honor the sessions booked through the  online bookings platform.
Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.

Payment Terms

Fees can be paid online by debit or credit card,  using the “Stripe” payments gateway linked to the bookings platform. Alternatively payments by other means(eg. Cashapp, Zelle, paypal) or by bank transfer may be made by mutual agreement.
Receipts and/or invoices are available, and where receipts and/or invoice are requested by the client, they will be sent by e-mail or text.
Fees are payable in advance of each coaching package and one-time use plans unless otherwise agreed. For the Gold, Silver, Bronze plan the client is paying for a four week package. Each plan has their own price and amounts of specific services. For the Bronze, Silver, Gold, In&Out, Listening ear each session is up to one hour. Weekly check ins (where applicable) are up to10-15 minutes. Clients are responsible for using their one hour sessions throughout the four weeks, there are no refunds for unused sessions(Bronze, Silver,Gold plan),(Example: If the client picks Gold plan, and the client only uses two of their sessions per week instead of their four sessions, there won’t be a refund).   For The Listening Ear and In&Out services, clients pay for a one time use. If a client wants to use the one time use services(The Listening ear, In&Out) again, the client will have to pay in full again. There is no limit in how many times clients use our services as long as the client pays for the services in full each time. You&I Talk  will send emails or texts explaining what the client should expect from the plan the client chooses. Where payment has not been received by You&I Talk in advance of a coaching session You&I Talk is not obliged to provide the session.
Where payment is required on receipt of invoice rather than in advance and the client doesn’t pay on agreed date, there may be a late fee of $15.00
All payments are non-refundable as you are paying for a service.

Between Sessions

You&I Talk may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.
The client may contact their Life coach/Motivational Specialist by e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session). Additional coaching can also be provided between sessions but there will be an additional charge for this. You&I Talk will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.

Rearranging Sessions

If a client needs to reschedule  a coaching session, they should provide at least 48 hours notice. In exceptional circumstances You&I Talk may need to reschedule a coaching session. In those instances You&I Talk will also give the client 48 hours notice where practical.
Where a client pays for sessions in advance they must have the coaching session(s) that they have paid for within 2 months of the payment or their fee is forfeited.

Confidentiality

Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

Early Termination

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, You&I Talk can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by You&I Talk where practicable and will be refunded any advance payments made for coaching sessions that the client has paid in advance not yet provided.

Responsibilities

You&I Talk will seek to enable the client to improve their quality of life and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. You&I Talk has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in trauma recovery, quality of life, career or business or to achieve their desired outcomes or goals.

Variation of Terms & Conditions

Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both You&I Talk and the client and confirmed by You&I Talk in writing by email or letter. In other cases, You&I Talk may change or update any of these terms and conditions at any time. We can change the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by You&I Talk. 

Governing Law

This contract is governed by the law of Virginia whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.

Feedback

Feedback about the service is welcomed and can be given during a coaching session or by writing to youanditalk1on1@gmail.com